Sales policy
Canford Audio supplies quality products direct to professional users and trade clients on a "business-to-business" basis. Canford Audio does not provide a retail service to private individuals. All orders are subject to our terms and conditions of sale.
International orders
Canford currently exports to around 185 different countries worldwide so throughout the 40+ years of the company’s existence we have gained a vast knowledge of export procedures and we pride ourselves on our expertise and unique level of service. Our friendly multi-lingual international sales staff are happy to correspond in a variety of languages and you will be surprised how easy it is to order through Canford.
Prices
All prices shown are exclusive of VAT, which will be added at the rate ruling at date of despatch. We reserve the right to alter prices if necessary, due to external factors, though in these circumstances, the new price will be notified prior to despatch of goods.
Sales tax (VAT)
For deliveries to the following countries:
| UK |
Standard VAT rate, typically 20%, will be applied to the order. No VAT registration number is required to place an order. |
| EU |
VAT will not be charged. A valid EU VAT number must be provided for either the invoice or delivery address. |
| Rest of World |
VAT will not be charged. Import duties and fees may be payable by the importer of the goods. |
We have a skilled international sales team together with a specialised shipping team who have many years of international trade experience. If you have any questions regarding VAT, please contact international@canford.co.uk
Delivery
Delivery charges cover packing, despatch and delivery of goods.
Mainland UK
For the UK mainland, a choice of services is available. The charge is according to the service chosen, regardless of the size or weight of the consignment.
Standard service is free on orders of £100.00 or more (ex. VAT).
UPS and TNT are our preferred carriers, plus Royal Mail for small packets and Palletline for pallets.
| Service |
Cost when order value... |
| Under £100.00 |
£100.00 or more |
| Standard (upto 3 days) |
£8.00 |
FREE |
| Next day |
£10.00 |
| Next day before 12:00 |
£15.00 |
| Next day before 10:30 |
£20.00 |
| Next day before 09:00 |
£25.00 |
| Saturday delivery |
£30.00 |
Non‑mainland UK
(Northern Ireland, Scottish islands, Channel Islands, Isle of Man)
For deliveries to non-mainland UK the standard service charge is fixed for all orders unless it includes items that indicate: "Additional shipping surcharges may apply outside UK mainland".
UPS and TNT are our preferred carriers, plus Royal Mail for small packets and Palletline for pallets.
| Service |
Cost |
Expected Delivery |
| Standard |
£15.00 |
Typically 2 days (Scottish islands may vary, please enquire). |
| Express |
POA |
Prices for timed deliveries and availability to your location will be quoted on request, please enquire. |
Europe
(EU, Liechtenstein, Norway & Switzerland)
For deliveries to Europe a choice of services are available. The charges for standard European services are fixed¹, regardless of the size or weight of the consignment. Prices for express services or including insurance will be quoted on request.
Deliveries to EU member states are on a DDP (Delivery Duty Paid) basis and require a valid EU VAT number for either the invoice or delivery address. Deliveries to Liechtenstein, Norway & Switzerland are on a DAP (Delivered At Place) basis, according to Incoterms® 2020.
| Countries |
Service |
|
Standard¹ |
Express |
| Belgium, France, Germany, Ireland, Luxembourg, The Netherlands |
£12.00
2-3 days
|
1-2 days |
| Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain², Sweden |
£17.00
2-6 days
|
1-2 days |
| Cyprus, Liechtenstein, Malta, Norway, Switzerland |
£25.00
2-6 days
|
1-2 days |
¹
Fixed rate standard shipping does not apply to customers on contract pricing and excludes oversize products where indicated.
²
Excludes the Canary Islands which are classed as international.
International
Prices are ex-works Washington. Delivery and insurance will be quoted on request. We reserve the right to implement a documentation charge where appropriate. Origin declaration, certificates of origin and legalised documents are chargeable.
As a guide, freight costs for international shipments start at £9.75 on orders under 2kg.
Click & Collect
You can now choose to collect your order free of charge from our premises at:
Canford Audio Limited
Elliott House
Crowther Road
Washington
NE38 0BW
UK
How to find us
Collections can be be made from 09:00 - 17:00, Monday to Friday, excluding English public holidays.
Despatch
Canford despatch goods Monday to Friday only. There are no despatches on English public holidays.
Orders placed before 17:00 GMT (15:30 for European orders) are processed the same day. The website provides stock availability and estimated lead time information when placing the order. When any part of an order is not immediately available, the order will be held and despatched as a single shipment. If an immediate, split shipment is required, please contact the sales department (an additional charge may be payable).
We can usually accept orders for next day delivery until 16:00 GMT. However some bulky items are despatched with a large consignment specialist and have an earlier cut-off time which is shown on the product page. If your order is urgent, please contact our sales office.
Minimum order value
There is a minimum order value of £35.00, excluding the packing and delivery charge, and VAT. The website will display a message when the minimum value has not been reached, with an option to add to the order. Alternatively, an administration charge will be added to bring the order value up to the minimum order value.
Payment
-
Credit account
We offer credit accounts to businesses and public sector bodies who intend to trade with us on a regular basis. Prior to consideration for a credit account, we may ask that the first three orders are settled via pro-forma invoice. Credit accounts are subject to our terms and conditions, acceptable credit and reference checks and ongoing review.
If you are interested in applying for a credit account, please contact our UK or International sales teams.
Shipments made in instalments will be invoiced accordingly, and must be paid when due. All invoices must be paid by the 14th of the month following month of invoice. We reserve the right to withhold supplies to clients with overdue accounts.
-
Credit cards and payment cards
Canford accepts Visa, Mastercard, Visa Debit, Mastercard Debit (Maestro) and American Express (Pounds Sterling only), which allows same day despatch for clients without credit accounts.
Order cancellations
Orders for stock items can usually be cancelled without charge if the goods have not been despatched. If despatch has been made, delivery and handling charges will be incurred. Cancellation of orders for non-stock items (which will be identified at the point of order in the price line) will normally incur charges. Non-stock items cannot usually be returned for credit, unless the original supplier will accept their return.
Returns
If you need to return any items to Canford for any reason, please first contact the Customer Services
department for further instructions. A returns number will be issued, which must be shown clearly on the outer packaging. Take great care to ensure that the products are packed adequately for their return journey and are insured, you will be responsible for any damage in transit. Address labels must not be put directly on product packaging, an outer wrapping or larger box must always be used. Credit will not be given if the items have been used. Items supplied correctly in accordance with your order will be subject to delivery and handling charges, a 15% handling charge (minimum £20.00) will be made.
Images
All product images are intended as a guide only, and whilst usually being of the exact product offered, we reserve the right to supply items of similar nature but of detail difference.
Staff training
As part of our continuing training programme to improve customer service, any telephone conversation with Canford personnel may be recorded.
Packaging recycling
Canford has a policy of re-use where possible, of all packaging materials, in order to minimise the use of new material. This means that orders may be packed for despatch using previously used packaging materials.